PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE

Returning Items

Our return policy is simple.

Within 30 days of receipt of your order, you may return any item in its original condition for a full refund. Our returns centre will be happy to process an exchange for you, so if there is another item or size that you would prefer over the one you have already received, please include written details with the item you return.

If you prefer, our Customer Service team will be happy to take your replacement order, and you can then have a refund on return for the unwanted item.

You can email us at thecreatures@trinitystreetdirect.com or telephone +44 (0) 1926 884505.

Please write the reason for your return on the back of your packing slip and enclose it in your parcel. This can then be sent to the address below (you can also find this on the Exchanges/Return form). Please note, we recommend that you use recorded delivery or get a certificate of posting, as we cannot be held responsible for lost goods.

The Creatures Returns
Trinity Street Direct Limited
Leamington Spa
Warwickshire
CV31 3JT
Once we have received and processed the returned item, we will credit your credit card and notify you by email of your refund.

Please note the following exceptions to this policy: Refunds or exchanges will NOT be given on jewellery items such as necklaces and earrings if they have been worn or are not in a resalable condition. Refunds or exchanges WILL be given if these items are faulty. Overseas return and re-shipping charges are the Customer's liability

We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

Copyright
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright the Creatures, and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with the Creatures or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of the Creatures is strictly prohibited.

Trademarks
the Creatures and/or other the Creatures services referenced on this Web site are either trademarks or registered trademarks of the Creatures in the U.K. and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.

Conditions Of Web site Use Governing Law and Contract Formation
No contract will subsist between you and the Creaturs for the sale by it to you of any product unless and until the Creatures accepts your order by email confirming that it has shipped your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the Creatures sends the email to you (whether or not you receive that email). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and The Creatures irrevocably submit to the non-exclusive jurisdiction of the English Courts. For the avoidance of doubt, no contracts are formed between consumers and The Creatures via transactions conducted on this Web site or otherwise.

Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, THE CREATURES IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE CREATURES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither the Creatures nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, the Creatures does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of the Creatures, its affiliates, directors, employees or other representatives.

Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By using this web site, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Our Company Details & Address

Trinity Street Direct Ltd
The Queensway
Leamington Spa
CV31 3JT
England

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